Credit cards
FAQs and help articles on the etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Cash card
43 articles
- What is the etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Cash Protection Program?Learn what the etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Cash Protection Program covers, who’s eligible, and how reimbursements work.
- How do I download statements and documents for my personal account?Learn how to download account statements, card statements, transaction history, and proof of ownership for your personal account.
Retail Cards
DeFi-native credit cards for personal use
- What are the benefits of a personal Cash credit card?Learn about the benefits of the personal Cash credit card, including cashback, Visa Signature perks, airport lounge access, membership tiers, card features, and rewards.
- Why is there a $10 fee for my first virtual Cash card?Regions where Core members pay a $10 fee for their first virtual Cash card.
- What are the transaction limits and fees for personal Cash credit cards?This article describes the rates, limits, and fees of personal Cash credit cards.
- Visa Benefits Portal with Retail Cash cardsExplore exclusive benefits available with your etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Retail Cash Card by Visa Signature flag
- How to Use the Visa Airport Companion App with Your Cash CardThis article explains how to use the Visa Airport Companion app to access airport lounges with your Cash Card
- How do I claim my cashback?How to claim your available cashback within the etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange app
Corporate Cards
Crypto-native credit cards for your business
- Corporate cards 101Sign up and main informations around Corporate Cash cards.
- What are the benefits of a Corporate Cash credit card?
- Team Management & RolesLearn about employee management, roles, card limits, and ownership changes within an account!
- How does cashback work for corporate accounts?Cashback lets corporate account members earn rewards when using company cards for eligible business spending.
- How do I download statements and documents for my business account?Learn how to download account statements, card statements, transaction history, and proof of ownership for your business account.
Card Transaction FAQs
Transaction statuses and common questions
- Common Transaction StatusesWhat each status means in your activity list
- Can I receive a tax-free or VAT refund to my Cash card?Tax-free and VAT refunds to your etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Cash card.
- Why didn't I receive cashback?
- Why did my transaction get declined?Common causes for declined transactions
- How long do refunds take?
- Transactions at Gas StationsGas station pre-authorization hold
- Swiping my card did not work
- What's the foreign exchange (FX) rate used on Cash transactions?Foreign exchange (FX) rates apply when you make a transaction in a currency other than USD or EUR.
- 3DS / OTP not received?What if I am not receiving 3D Secure (3DS) OTP when trying to make an online purchase
- Why am I not receiving the OTP email?Troubleshooting email OTP not being received
- What's the FX markup on Cash transactions?Learn how the foreign exchange (FX) markup is applied to Cash transactions.
Using your card
How to begin using your etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Cash credit card
- Physical CardsOrder, address, activation, PIN, and tracking guidance for physical Cash Cards.
- I accidentally ordered a physical Cash card. Can I cancel it?Request cancellation for an accidental physical Cash card order within 24 hours.
- Frequently asked questions
- Understanding your Cash card: Borrow Mode vs Direct Pay ModeUnderstanding key differences and usage on your Card to select best option for you between Borrow and Direct Pay modes.
- How does Collateral and Borrowing work?Understanding collateral and Borrowing with your Cash Card
- Monitoring Your Borrow Position and Liquidation RiskSpend, borrow, and track your risk with confidence
- Understanding your Cash card refundsRead how refunds work in Direct Pay and Borrow Modes
- Managing your card and vault limitsYour Vault and Cash Card system includes two types of limits designed to help you control spending and maintain security across your account
- How does cashback work?Cashback lets etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange members earn rewards when they spend, trade or borrow.
- How to delete a Cash cardRemove a virtual or physical card from your account in a few quick steps.
- EUR purchases 0% FX RateSpend in EUR with zero Foreign exchange markup on the etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Cash card.
- Disputing a Card TransactionHow to request a chargeback for unauthorized or merchant-related transactions on your etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Cash Card.
- How to change your spend priority in Direct Pay ModeChoose which eligible Cash asset is used first when you pay in Direct Pay Mode.
- What are the transaction limits for different Merchant Category Codes (MCCs)?
- How do I set or change my card PIN?Set a PIN after activating your physical Cash Card, or change it later.
Partner Cards
partner cards program