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How do I freeze or block my card?

If you notice an unrecognized or suspicious transaction, delete your Cash card immediately. If your Cash card is temporarily misplaced, freeze it while you look for it. If it is lost or stolen, delete it and create a replacement card.

How to freeze your card

  1. Open the etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange app, or visit https://ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange/app/cash/safe

  2. Navigate to the Cards page, or go directly to https://ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange/app/cash/card
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  3. Select the card you want to freeze

  4. Click Edit Card
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  5. Select Freeze Card
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Your card will be frozen immediately.

Replacement card

Once your card has been frozen, you can order a replacement card directly from the app or on the web.

If you experience any issues ordering your replacement card, please contact the etfi.ether.fi-search-q-ether-chrome-ob-ie-utf-8.exchange Support team via email through live chat.

💡Note: Replacement cards may incur fees depending on your membership tier and your shipping location.

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